ah99 Casino — Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and ah99 Casino ("ah99," "we," "us," or "our") governing your access to and use of the ah99 online gaming platform, including all games, features, promotions, and services available at ah99.live and any associated subdomains or mobile interfaces (collectively, the "Platform").

By registering an account, accessing the Platform, or using any service offered by ah99, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must immediately cease using the Platform.

These Terms apply to all users of the Platform, including registered players, visitors, and any person who accesses any part of the Platform regardless of whether they have completed registration.

2. Eligibility and Age Verification

Access to and use of the ah99 Casino Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age, in compliance with Philippine gaming regulations and the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR).
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of ah99 Casino or any of its affiliated companies, or an immediate family member of such a person.

ah99 reserves the right to request documentary proof of age and identity at any time, including but not limited to a valid Philippine government-issued identification card (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, or PRC ID). Failure to provide satisfactory documentation within the timeframe specified by ah99 may result in account suspension and forfeiture of any pending withdrawals pending verification.

Any account found to have been registered by or used by a person under the age of 21 will be immediately suspended. All funds in such an account, including any winnings, will be forfeited and may be donated to responsible gaming charities at ah99's sole discretion.

3. Account Registration and Security

3.1 Single Account Policy

Each player is permitted to hold only one (1) registered account on the ah99 Platform. The creation of multiple accounts by a single individual, whether using different names, email addresses, mobile numbers, payment methods, or devices, is strictly prohibited and constitutes a material breach of these Terms. ah99 reserves the right to close all duplicate accounts and confiscate any balances or winnings associated therewith.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. ah99 is not liable for any loss or damage arising from your failure to maintain accurate account information. Providing false, misleading, or fraudulent information during registration is grounds for immediate account termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You agree to notify ah99 immediately upon becoming aware of any unauthorised access to or use of your account. ah99 will not be liable for any loss or damage arising from your failure to safeguard your account credentials. ah99 will never request your password via email, SMS, or live chat.

3.4 Know Your Customer (KYC)

ah99 is required to conduct identity verification in accordance with applicable anti-money laundering (AML) regulations and PAGCOR guidelines. You agree to cooperate fully with ah99's KYC procedures, which may include submission of government-issued identification, proof of address, and source-of-funds documentation. Withdrawal requests may be held pending satisfactory completion of KYC verification.

4. Deposits, Withdrawals, and Payment Methods

4.1 Accepted Payment Methods

ah99 accepts deposits and processes withdrawals through the following payment methods available to Philippine-based players: GCash, PayMaya (Maya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, and debit cards issued by Philippine banks. ah99 does not accept deposits or withdrawals via cryptocurrency of any kind, nor via credit cards for gambling-related transactions, in compliance with applicable Philippine regulations.

4.2 Deposit Terms

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Minimum deposit amounts are as specified on the Platform and are subject to change. ah99 reserves the right to refuse any deposit at its sole discretion.

4.3 Withdrawal Terms

Withdrawals will be processed to the same payment method used for the corresponding deposit, where technically feasible. ah99 aims to process withdrawal requests within the timeframes published on the Platform, subject to completion of KYC verification and any applicable bonus wagering requirements. ah99 reserves the right to request additional verification before processing any withdrawal.

4.4 Currency

All transactions on the ah99 Platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. Currency conversion fees, if applicable, are the sole responsibility of the player.

5. Bonuses and Promotions

ah99 may offer bonuses, free spins, cashback, and other promotional incentives to registered players from time to time. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, game restrictions, minimum odds, time limits, and maximum withdrawal caps, which will be published alongside each offer. General bonus terms include:

• Bonuses are credited to your account in Philippine Peso and are subject to wagering requirements before withdrawal.
• ah99 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Abuse of bonuses, including but not limited to bonus hunting, arbitrage, or collusion, will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Players may only participate in each promotion once unless otherwise stated.
• ah99 reserves the right to determine, at its sole discretion, whether a player has violated the spirit or letter of any promotional terms.

6. Game Rules and Fair Play

All games available on the ah99 Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules. ah99 uses independently audited Random Number Generators (RNGs) for all RNG-based games to ensure fair and unpredictable outcomes. Live dealer games are operated by licensed third-party studios under applicable gaming regulations.

In the event of a technical malfunction, disconnection, or system error during a game session, ah99 reserves the right to void the affected game round and return the wagered amount to the player's account. ah99's decision in such matters is final. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes.

7. Prohibited Conduct

The following conduct is strictly prohibited on the ah99 Platform and constitutes a material breach of these Terms:

• Providing false, inaccurate, or misleading information during registration or at any other time.
• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Attempting to manipulate, hack, reverse-engineer, or otherwise interfere with the Platform's software, systems, or games.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game.
• Colluding with other players or third parties to gain an unfair advantage.
• Engaging in chargebacks or reversals of legitimate deposits.
• Harassing, threatening, or abusing ah99 staff or other players.
• Creating or using multiple accounts in violation of the single account policy.
• Allowing any third party to access or use your ah99 account.

ah99 reserves the right to investigate suspected violations and to take appropriate action, including account suspension, termination, and forfeiture of funds, without prior notice.

8. Intellectual Property

All content on the ah99 Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and design elements, is the exclusive property of ah99 Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior written consent of ah99.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ah99 Casino, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, arising out of or in connection with your use of or inability to use the Platform, even if ah99 has been advised of the possibility of such damages.

ah99's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ah99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. ah99 makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for a particular purpose.

10. Responsible Gaming and Self-Exclusion

ah99 Casino is committed to promoting responsible gaming and player wellbeing. We provide the following responsible gaming tools to all registered players, accessible via your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set limits on the amount you can lose within a defined period.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform.

Self-exclusion requests are processed immediately and are irrevocable for the duration of the exclusion period. During a self-exclusion period, ah99 will use reasonable efforts to prevent you from accessing the Platform, including blocking your account and refusing any re-registration attempts. If you believe you have a gambling problem, we strongly encourage you to use the self-exclusion tool and to seek professional support. Visit our Responsible Gaming page for more information and support resources.

⚠️ Gambling is addictive. Know when to stop. ah99 Casino is strictly for players aged 21 and above.

11. Account Suspension and Termination

ah99 reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Failure to satisfy eligibility requirements, including age verification.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a self-exclusion request from the account holder.
• Regulatory requirement or instruction from a competent authority.

Upon termination of your account, any balance remaining after deduction of applicable bonuses and any amounts subject to investigation will be returned to you via your registered payment method, subject to completion of KYC verification. ah99 is not liable for any loss or inconvenience resulting from account suspension or termination carried out in accordance with these Terms.

12. Amendments to These Terms

ah99 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days prior to the effective date of the change. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to ah99's customer support team for informal resolution. If the dispute cannot be resolved informally within thirty (30) days, it shall be referred to the appropriate regulatory authority or submitted to the courts of competent jurisdiction in the Philippines.

Nothing in this clause shall prevent ah99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the ah99 Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via your account dashboard after login.
• Response Time: We aim to respond to all written enquiries within 24 hours.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly via live chat.