ah99 Casino — Privacy Policy

1. Who We Are

ah99 Casino ("ah99," "we," "us," or "our") operates the online gaming platform accessible at ah99.live and any associated subdomains or mobile interfaces (the "Platform"). ah99 is the data controller responsible for the personal information collected through the Platform. We are committed to handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Privacy Policy applies to all registered players, visitors, and any person who accesses or uses the ah99 Platform, regardless of whether they have completed the registration process. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an ah99 account, make a deposit or withdrawal, contact our support team, or participate in promotions, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, nationality.
• Contact Information: Email address, mobile phone number, residential address.
• Identification Documents: Government-issued ID (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID), selfie or live photo for identity verification.
• Financial Information: GCash account number, PayMaya/Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details. We do not store full card numbers; payment data is tokenised by our payment processors.
• Source of Funds Documentation: Where required by our KYC/AML procedures, documents evidencing the source of funds used for deposits.
• Communications: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, browser type and version.
• Pages visited, time spent on each page, clickstream data, and referring URLs.
• Game session data, including games played, wagers placed, wins and losses, and session duration.
• Login timestamps and geographic location data derived from your IP address.
• Cookies and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

We may receive personal information about you from third-party identity verification providers, payment processors, fraud prevention services, and publicly available sources, where permitted by applicable law and necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

ah99 processes your personal information for the following purposes:

• Account Registration and Management: To create and maintain your ah99 account, verify your identity, and provide you with access to the Platform.
• Identity Verification and KYC/AML Compliance: To verify your age (21+), identity, and source of funds in compliance with PAGCOR requirements and Philippine anti-money laundering regulations.
• Transaction Processing: To process deposits, withdrawals, and bonus credits via GCash, PayMaya, bank transfer, and debit card.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor your gaming activity, enforce deposit and loss limits you have set, and identify patterns that may indicate problem gambling behaviour, in accordance with our Responsible Gaming Policy.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time via your account settings or by contacting support.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory requirements, including those of PAGCOR and the NPC.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ah99 processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of our contract with you (i.e., the Terms and Conditions governing your use of the Platform), including account registration, transaction processing, and customer support.
• Legal Obligation: Processing is necessary for compliance with applicable Philippine laws and regulations, including KYC/AML requirements, PAGCOR licensing conditions, and NPC data protection obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing and Disclosure of Information

ah99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and screen against sanctions lists.
• Game Software Providers: Licensed third-party game studios and live dealer operators whose games are available on the Platform.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged to support the operation and security of the Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by ah99 in connection with legal proceedings, compliance reviews, or corporate transactions.

All third-party service providers engaged by ah99 are contractually required to process your personal information only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.

6. Cookies and Tracking Technologies

ah99 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised data about how players use the Platform, enabling us to identify and fix issues and improve performance.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences via your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information, refer to the cookie management options available in your account settings.

7. Data Retention

ah99 retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with us and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and Philippine AML regulations.
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained for the duration of the consent and for one (1) year thereafter.

Upon expiry of the applicable retention period, personal information will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

ah99 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data protection and information security best practices.

While we take all reasonable steps to protect your personal information, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ah99 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by ah99:

• Right to be Informed: The right to be informed of how your personal information is collected, used, and processed.
• Right of Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal information where processing is no longer necessary or lawful, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 13. We will respond to your request within thirty (30) days, subject to identity verification and any applicable legal exceptions.

10. Children's Privacy

The ah99 Platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine gaming regulations. We do not knowingly collect personal information from persons under the age of 21. If we become aware that personal information has been collected from a person under 21, we will immediately close the associated account, delete the personal information, and forfeit any associated funds in accordance with our Terms and Conditions. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 13.

11. Cross-Border Data Transfers

Some of ah99's third-party service providers, including game software providers and cloud infrastructure partners, may be located outside the Philippines. Where personal information is transferred to recipients in other countries, ah99 ensures that appropriate safeguards are in place to protect your personal information, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and NPC guidelines. By using the Platform, you consent to the transfer of your personal information to countries outside the Philippines where such transfers are necessary for the provision of our services, subject to the safeguards described herein.

12. Changes to This Privacy Policy

ah99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days prior to the effective date of the change. The "Last Updated" date at the top of this Privacy Policy will be revised accordingly. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information by ah99, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via your account dashboard after login.
• Response Time: We aim to respond to all written privacy requests within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.